Refund policy
At Mizogi, we want you to be fully confident in your purchase. If something isn't right, here's how our exchange process works.
General Eligibility for Exchanges
To qualify for an exchange, the following conditions must be met:
• The request must be raised within 5 days of the delivery date.
• Valid reasons for exchange include manufacturing defects, sizing issues, or damage sustained during transit.
• The product must be unused, unwashed, and in its original, resalable condition. Trying on the product to check fit is permitted, provided there are no signs of wear or use during play.
• The product must be returned with all original packaging and hangtags intact.
• The product must not be customised. Customised products are not eligible for exchange under any circumstances (see "Customised Orders" below).
Orders that do not meet these conditions will not be eligible for an exchange.
Please note: Mizogi does not offer cash refunds, except when a product is confirmed defective and no replacement is available due to stock (see "If Your Requested Item Is Unavailable" below).
Goalkeeper Gloves
• A flat processing fee of ₹300 applies to all approved goalkeeper glove exchanges.
• Latex wear is not covered under warranty. Goalkeeper glove latex is a performance material that naturally wears down with contact, grip use, and playing conditions this is expected and not considered a defect. Any latex wear, tearing, or reduced grip resulting from actual gameplay use falls outside our exchange eligibility, regardless of how soon after delivery it occurs.
Football Boots
• A flat processing fee of ₹500 applies to all approved football boots exchanges.
• Sole wear, stud wear, and upper material wear are not covered under warranty. Football boots are performance footwear subject to natural wear from studs, surface contact, and match intensity this is expected and not considered a defect.
• Common issues covered under exchange include stitching faults, sole delamination not caused by wear, and manufacturing issues present at the time of delivery.
Customised Orders
We offer free customisation on prepaid orders. Please note:
• Customised products are final sale. Once a customisation request is submitted and confirmed, the order cannot be exchanged including for sizing issues, change of mind, or customisation errors submitted by the customer.
• We strongly recommend double-checking all customisation details (spelling, colours, placement, etc.) before confirming your order, as we are unable to make changes once production begins.
• This exclusion does not apply to manufacturing defects unrelated to the customisation itself such cases will still be reviewed on a case-by-case basis.
How Exchanges Work
1 Raise a request — Contact our team at customercare@mizogi.com or +91 9137552133 with your order ID and photos of the product (including any damage or defect, if applicable).
2 Approval — Once your request is reviewed and approved, we'll share the return address and instructions for sending the product back to our facility in India.
3 Processing fee — The applicable processing fee (₹300 for gloves, ₹500 for football boots) must be paid before we process your exchange.
4 Ship the product back — Customers are responsible for shipping the product back to Mizogi at their own cost, using a trackable shipping method. We recommend retaining proof of shipment until your exchange is processed.
5 Inspection — Once we receive the returned product, our team will inspect it within 3 working days to confirm it meets the eligibility conditions above
6 Exchange processed — Once inspection is complete, we will process and dispatch your replacement within 5 working days.
If Your Requested Item Is Unavailable
If your exchange request is for a different colour, size, or variant and that item is currently out of stock, Mizogi will hold your request until it becomes available again, and process the exchange once stock is replenished. This is treated as a stock availability matter and does not qualify for a refund.
If your product is confirmed to be defective upon inspection and Mizogi is unable to offer a suitable replacement due to stock unavailability, customers will be offered a refund in this case, since the issue originates from a fault in the product itself.
The applicable processing fee is non-returnable in all cases, as it covers the cost of processing your exchange request.
What's Not Covered
• Latex wear (gloves) or sole/stud/upper wear (football boots) resulting from on-field use.
• Customised products (see "Customised Orders" above).
• Products damaged due to misuse, improper care, or general wear and tear.
• We do not accept exchanges for change of mind. Exchanges are only accepted for defective items, incorrect sizing, or transit damage and only for non-customised orders (see "Customised Orders" above).
Questions?
Our team is here to help. Reach out anytime at customercare@mizogi.com or +91 9137552133.
